Lithuanian and Russian telephone line for children

Speciality of volunteer

In Lithuania children line always search for people, who wish to try themselves in volunteering, tending to help children and teenagers by telephone or e-mails. Volunteers of Children line are not younger than 18 years.

Currently working in Children line volunteers are students, but there are also graduates and people, who are already established themselves in life. Trainers run preparatory theoretical group courses for future volunteers consultants. Supervisors of telephone counseling run supervisions – practical courses of telephone counseling for preparatory course participants. Klausutis country’s supervisors run practical courses and prepare participants of preparatory course for individual answering of e-mails. Supervisor also may help to run preparatory courses for coordinators or trainers. During preparatory courses volunteers get not only the theoretical knowledge but also practical skills, the work of volunteers is observed. Volunteers consultants in Children line participate in courses, whose length are about 100 hours, before starting to be on duty by telephone or replying to letters individually. Thus, volunteers begin the work only when they are prepared and have got various of skills which are necessary for consulting. Naturally work in Children line requires time of volunteer. They spare about 20 hours per month for Children line’s activity. Though at the same time volunteering is also flexible, because it is possible to combine volunteering with job or studies, e.g. courses of volunteering run the most often in evenings, 1-2 times per week, and when to be on duty by telephone or replying to letters, a volunteer chooses himself. Firstly, preparatory Children line courses are valuable not only for service activity, but also for every’s personal life, because one finds out and obtains right, equivalent, respectful communication skills, learns how to hear out empathetically, to find alternative solutions, to react properly in critical situations and etc. Volunteers of Children line do not only consult children and teenagers by telephone. They equally participate in the other activities of the service: participate in various actions and events, organizational work. There run valuable and interesting in-service seminars of volunteer‘s annually. Children line’s volunteers do not only work in service, but also are on leisure time together – organize and celebrate various festivals. There are celebrated our service’s birthday, summer camp, Christmas parties every year. Also there is established Consultant club where volunteers choose what jolly they would like to do together.

There are different types of helpline in Russia, for example one of them with specialist only another – only volunteers. The majority of this service is professional work, but volunteer service is also good. The example of volunteer service - the line called "Same age as you are" where work people around 18-20 years old. These helpline don’t require any special expenses, but that it’s not less effective.

Lithuanian and Russian telephone line for children

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The type of service provide

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